FAQs

General

How do I promote my fundraising?

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The best way to promote your page and get donations is to share! 
You can find buttons to share on social media, through email and WhatsApp on your page. There is also an option to download a QR code which links directly to your page as works great to print out and take to events so people can easily donate to your fundraising page and show their support.
Many people will need a few reminders before they donate so keep sharing updates about your fundraising to get the best support!

Do you have any fundraising materials?

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Yes! We have banners, balloons, posters and more to make your fundraising event the best it can be! Get in touch with the team at community@asthmaandlung.org.uk to order yours.

Do I have to fundraise online?

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Online fundraising is by far the easiest way! If you do receive any donations offline, you can simply make a donation to your page for that amount with a credit card. Don’t forget, if you’re paying money into your own page you can’t claim Gift Aid.

Please contact community@asthmaandlung.org.uk if you need to pay anything in by another method. 

I want to go to the media to share my fundraising story, can you help?

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Yes! Sharing your fundraising story with your local media is a great way to spread the word. We can help you with press releases and guidance. Reach out to the team at community@asthmaandlung.org.uk

How do I connect a fitness app?

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Your profile page includes your personal distance tally so you can track your distance towards your target. This is a great way to keep your friends updated on your workouts!

If you track your workouts with Fitbit, Strava, MapMyFitness or Garmin your distances will automatically add to your tally.

Follow these steps to track your KMs automatically:

  1. Download the Fitbit, Strava, MapMyFitness or Garmin app and set up your account
  2. Log in to your Asthma + Lung UK account.
  3. Under the heading Connect your preferred Fitness app, click your chosen app.
  4. Follow the prompts to connect your account
  5. When you next work out, select start your workout in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.

Can I manually add my activity?

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You can manually add your exercise to the tally in the My Fitness Activity tab within your logged in dashboard. This is a great option if you’re using a pedometer or a different method of tracking your distances.

Follow these steps to manually add your activity:

  1. Log in to your account and select My Fitness Activity.
  2. Under Add activity, enter the required fields. Depending on the challenge this may be steps, distance and/duration.
  3. The logged activity will now appear on your fundraising page! Please allow 24hrs for your activity to update. 



Who do I get in touch with if I need help?

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If you’ve got any questions, please email community@asthmaandlung.org.uk or call our Supporter Care Team on 0300 222 5800 and one of our Community Team will be in touch as soon as possible.
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